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How It Works
Simple. Clear. Effective.
- Your business calls are forwarded to America's Call Center through a unique toll free number
assigned to your business.
There is no need to change your current business phone number, it will just be call-forwarded
"behind the scenes", transparent to your callers.
- We answer the phone as your company. To your clients, we are your local "front office."
- Based on information provided by you, we build an extensive database on you and your company to best serve you and your clients.
- Skilled personnel are trained to transform inquiries and price quotes into scheduled appointments.
- Inspection appointment information is entered onto a computer appointment sheet and is available on our secure website
within the hour, or if you prefer, e-mailed or faxed to you immediately. This appointment sheet has extensive
information on the property to be inspected... everything you need to know and more. (Click here for a demonstration!)
- Each America's Call Center inspector has a secure log-in code to access their own schedule page and appointment information
from the Member Area of our secure website. (Click here for a demonstration!)
- In addition, at the end of every business day we email or fax to you a summary schedule to confirm all
appointments booked for you.
- Access your schedule and appointment information at any time via the America's Call Center website. Never worry again about missing inspection appointments. Just check your web page schedule at your convenience! (Click here for a demonstration!)
- Non-appointment related calls are handled knowledgeably, with only urgent messages sent to you. Non-urgent messages
are e-mailed or faxed to you, and urgent messages are handled per your instructions.
- Your calls are answered Monday through Friday, eleven hours per day and an additional five hours on Saturday. That is
60 hours of "live" coverage each week.
- After normal business hours, callers are greeted with an automated voice messaging system personalized for your company.
- America's Call Center staff arrive early to retrieve and handle your voicemail messages before the start of the next business day.
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